Frequently Asked Questions

How long does shipping take?

We process orders within 1–3 business days. Once shipped, delivery typically takes 4–10 business days, depending on your location and local carrier operations. During busy periods, holidays, or promotional events, delivery times may be slightly longer. You will receive a tracking number as soon as your order leaves our warehouse.

Can I return my order?

Yes. We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. If you would like to start a return, simply contact our support team and we will guide you through the process.

How can I track my order?

As soon as your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to follow your package every step of the way, from our warehouse to your doorstep. If you do not receive your tracking details within a few days, please contact our support team for assistance.

What should I do if there is an issue with my order?

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the issue so our team can review the situation quickly. We are committed to finding the best solution and ensuring your satisfaction.

Is my payment information secure?

Absolutely. We use trusted and encrypted payment processing systems to ensure that all transactions are secure. Your payment details are never stored on our servers, and every purchase is protected using industry-standard security measures for a safe shopping experience.

How can I contact customer support?

Our customer support team is here to help with any questions regarding your order, shipping, returns, or products. Simply email us at support@velion.com, and we will respond as quickly as possible, usually within 24 business hours. We are committed to providing friendly and efficient assistance whenever you need it.