Shipping Policy

At VELION, we are committed to providing fast and reliable delivery for all orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or special promotions, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

• Europe: 4–6 business days
• Rest of the World: 7–15 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs procedures, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment in real time.

Order Changes & Cancellations

If you wish to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Returns & Refunds Policy

Customer satisfaction is our top priority.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused
• Be in the same condition as received
• Be returned in its original packaging

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened or used.

How to Request a Return

To start a return request, please contact us at:

support@velion.com

Include the following information:

• Order number
• Full name
• Reason for the return

Our team will provide further instructions.

Refunds

Once the returned item has been received and inspected, refunds will be processed within 5–10 business days to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery and provide photos of the issue. We will work quickly to resolve the situation.