Shipping Policy

1. Order Processing Time

All orders are processed within 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. In the event of shipping delays, we will promptly notify you via email.

2. Shipping Options and Delivery Times

We offer various shipping options to meet our customers' needs. Estimated delivery times are as follows:

Standard Shipping: 4–6 business days

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions, customs clearance, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs vary depending on the shipping method selected and the destination of the order. The total shipping cost will be calculated and displayed at checkout before the order is confirmed.

Free Shipping: We offer free shipping on all orders.

For international shipments, customs duties, import taxes, or local fees may be the responsibility of the recipient.

4. Shipment Tracking

Once your order has been shipped, you will receive an email containing a tracking link. You can monitor the status of your package using the tracking number provided.

5. Shipping Areas

We currently ship both nationally and internationally. However, shipping restrictions may apply to certain geographic areas. If we are unable to ship to your location, our customer service team will contact you.

6. Shipping Issues

If your package has not arrived within the expected delivery time, please contact our customer support team at VelionOfficial@outlook.com. We will assist you in locating your package and resolving any issues.

If a package is returned to the sender due to an incorrect or incomplete shipping address, it may be reshipped at the customer's expense.

We are not responsible for lost or stolen packages once delivery has been confirmed by the shipping carrier.

7. Changes to the Shipping Address

If you need to change your shipping address after placing an order, please contact our customer service team immediately. We will do our best to update the address before the order is shipped.

8. Frequently Asked Questions

For any questions regarding shipping, please contact us at VelionOfficial@outlook.com or visit our FAQ page.